Information about M.B.Auto
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Who We Are
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Contacting Us
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Complaints / Alternative Dispute Resolution
General Terms and Conditions of Sale
4. Mobile Booking
5. Cancellation of Work
6. Payment
7. Removed Parts / After sales
8. Refunds
9. Updates
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Guarantees
10. General Guarantee Conditions
11. Service Components and Other Mechanical Parts
12. Data Protection - General
13. Your Data Protection Rights
Privacy
14. Privacy
Information about M.B.Auto
1. Who We Are
You are contracting with M.B.Auto, a Mobile Vehicle Technician service. References to “M.B.Auto”, “we”, “our” and “us” throughout the Terms and Conditions refer to this Company.
2. Contacting Us
Email at martin.mbauto@yahoo.co.uk;
Mobile contact 07788127895;
3. Complaints / Alternative Dispute Resolution
In the event that you are not satisfied with the goods or service you have received from us, or if you wish to contact the Company regarding any other matter, please contact our E-mail or Mobile contact using the contact details provided in the “Contacting Us” section of these Terms and Conditions.
General Terms and Conditions of Sale
4. Bookings
Appointments are Monday-Friday (08:30 -18:00) Saturdays, Sundays, Bank Holiday Closed. Slot availability is dependent on location.
We will do our best to ensure that our mobile unit arrives with you during the agreed time period and to complete the work within the estimated time given to you, however, the time of the booking shall not form a contractual term. We will inform you as soon as reasonably practicable of any delays or complications.
M.B.Auto will not be liable for any economic losses arising in any manner whatsoever out of any delays to, or complications with, the fulfillment of an Order, provided that nothing in these terms limits or excludes M.B.Auto liability for death or personal injury caused by its proven negligence.
5. Cancellation of Work by Customers
You have the right to cancel at any time before the instructed work has commenced.
There will be a charge of £50 if cancelled 24hours prior to work commence
6. Payment
Face to face payment
Cash
Direct Debit
Banks transfer
For additional work undertaken payment in full is required on completion of the work and prior to the removal of the vehicle.
7. Removed Parts / After Sales
With the exception of Warranty, removed parts will be disposed by M.B.Auto. Disposal will be in accordance with current environmental regulations and legislative requirements. A fee may be charged for this service.
It is recommended that wheel nuts be re-torqued after 10 mile of removal (this is not the responsibility of M.B.Auto).
Customer is to present service book prior to any service work carried out where applicable.
Locking wheel nuts must be made available prior to works being carried out, a charge can be made if not available.
A call out charge can be made if keys are not available at agreed time of works.
Consumable costs are included in estimate for example but not limited to: gloves, blue roll and aerosols.
The vehicle will be inspected and any damage will be noted and recorded prior to any works.
Parts supplied by customer will be inspected and if found to be incorrect a call out charge will be applied.
M.B.Auto. will not be held responsible for incorrect self-diagnose issues by customer or third party, but a call out charge will be applied prior to any corrective works carried out.
8. Refunds
Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your car. If you believe that the part is faulty, we will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded. We do however offer extensive guarantees on our work and parts (see separate section).
9. Updates
M.B.Auto reserves the right to add, remove or amend the terms and conditions contained in this document without prior notice.
Guarantees
10. General Guarantee Conditions
The guarantees apply from the date of original purchase.
Guarantees are not transferable and only apply to the person who made the original purchase.
Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantees. All parts originally purchased at M.B.Auto are covered by these guarantees however, parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been used for motorsport, hire vehicles or taxis are excluded.
If work is required to be carried out other than by M.B.Auto. The guarantee may be invalidated when parts are repaired by a garage or individual other than by M.B.Auto. M.B.Auto is not responsible for any part removed from the vehicle or adjusted by any person other than M.B.Auto. These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold. These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.
All M.B.Auto guarantees are in addition to your statutory rights.
Parts supplied will be either original equipment (OE) or aftermarket to manufacturer’s specification and carry one year or twelve thousand miles (whichever comes first) manufactures warranty, this is from date of purchase where applicable. Labour warranty will be for one year from date of fitting and only cover the works carried out for each job. If found the part has been tampered with by customer or third parties the cost of removing and re-fitting will be at the customers expense.
11. How to Claim Under Your Guarantee
Contact M.B.Auto with your guarantee, your original receipt and any other paperwork provided to you. Please be sure to keep your original paperwork safe as a failure to produce this could impact on your ability to claim.
Data Protection
12. Data Protection - General
M.B.Auto is conscious that you trust us with your private information. Other than where stated within these Terms and Conditions and with our chosen payment card service provider, you have our assurance that your information will not be shared with other organisations outside of M.B.Auto, unless stated.
M.B.Auto has the right to use photo’s and video of your vehicle repairs for security, advertisement and educational purposes.
13. Your Data Protection Rights
Individuals may obtain details of their own data which is held and/ or processed by M.B.Auto. For details of how to obtain such details, for which a charge will be made, please contact martin.mbauto@yahoo.co.uk
Privacy Policy
14. Privacy Policy
M.B.Auto is committed to protecting your personal identifiable data.